Research, Development and Evaluation Commission

1. Responsible for the Project of Improving Service Quality

        In order to constantly enhance service quality and set a paradigm of excellence service, the Research, Development and Evaluation Commission (RDEC), in accordance with the policies and regulations concerning service quality of the Executive Yuan and Taipei City Government, provides assistances every year for agencies participating in competing for the Government Service Award. It is also hoped to maximize benchmarking efficiency, and encourage agencies to innovate.

2. Verify agencies’ processing in service applications

To safeguard citizens' rights in application process and enhance administrative efficiency, the Taipei City Government has issued the "Taipei City Government Operational  Directions for Processing Citizen Applications." Based on government agencies'  operational status and legal regulations, the guidelines help them to review, revise, or  simplify application items, required documents, processing time limits, and application  forms. Additionally, the guidelines require TCG agencies to assess and improve their  procedures in response to public feedback and suggestions. All TCG agencies must meet  the directions and submit a report to the RDEC Division. This report should be reviewed  and approved before an application processing time list is announced. The list is served  as an application process reference for the public applying for services.

3. Review Taipei City Government's innovative proposals

Since 2007, RDEC has been promoting the innovative proposals review system that comprises a two-stage screening process and offers multiple incentives. RDEC strive to encourage staffs to generate creativity in proposing innovative ideas for improvements, to provide thematic studies, and to participate in agency’s businesses, thereby educating administrative staffs to desire change. RDEC hope to utilize these innovative ideas to increase administrative efficiency and improve quality service.

4. Assist in supervision of Taipei City Petition System

Taipei City Petition System (hereafter referred to as the “Petition System”), integrating “City Affairs Mailbox”, “1999 Taipei Citizen Hotline,” and information counters or phone inquiry services by all agencies of the Taipei City Government, is intended for the public to submit their petitions and to supervise government agencies’ response efficiency. RDEC makes sure Taipei City staff promptly answer the requests filed at the Petition System in order to improve the services for the public.