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1999 Hotline Management Division

Coordinate operating standard and management of 1999 call center.

  1. The management of the 1999 call center and visually impaired division.
  2. Static analysis of call center KPIs.
  3. Satisfaction surveys.
  4. Supervise and revise call center service procedures.
  5. Reception of foreign guests.
  6. Management and maintenance of call center assets.