Research, Development and Evaluation Commission-Duties-1999 Hotline Management Division

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1999 Hotline Management Division

Coordinate operating standard and management of 1999 call center.

The management of the 1999 call center and visually impaired division.
Static analysis of call center KPIs.
Satisfaction surveys.
Supervise and revise call center service procedures.
Reception of foreign guests.
Management and maintenance of call center assets.

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Last Updated

2019-12-09

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Copyright Research, Development and Evaluation Commission (RDEC) of Taipei City Government. All rights reserved.
11F South-East Area No.1, City Hall Rd., Taipei, 11008, Taiwan, R.O.C. For callers in Taipei City, please dial 1999 for the Citizen Hotline.
For callers outside of Taipei City, please dial 886-2-2728-7783.