Research, Development and Evaluation Commission

The 1999 Citizen Hotline has won numerous awards this year.

In June 9th, 2011, the 1999 Citizen Hotline earned the "2010 Asia Pacific Customer Relationship Excellence Award" from the Asia Pacific Customer Service Consortium (APCSC) under the following corporate categories: "Contact Center of the Year", "High Speed Customer Service of the Year", and "Best Use of Knowledge Management of the Year".

In addition, the 1999 Citizen Hotline also won the "2011 Government Service Quality Award" from the Executive Yuan of Taiwan, ROC.