Research, Development and Evaluation Commission

The 6th Government Service Award has announced winners. Taipei City Fire Department, beating 145 participating government agencies nationwide, won the award with its “119 High-Performance Dispatch and Precision Services.” Taipei City Government celebrates its agency receiving the highest honor in the country recognizing government agencies’ quality services for people.

Being the central nervous system for the disaster response and rescue in Taipei City, the Emergency Dispatch Center, Taipei City Fire Department is responsible for the city’s emergency services, fire/disaster response and rescue, and all other major disaster rescues. The 119 High-Performance Dispatch System, launched in January 2022, combines the “Video Call 119” app, the “First on Scene” app (former “Taiwan Oh My Guard”), “Visual Dashboard,” “Cloud-based Dispatching,” “Comprehensive Warning and Reminding,” “Fire Safety Assistant” app, etc. In addition, it builds the “Taipei Virtual Emergency Response Team” by integrating multiple disaster response information and connecting people reporting emergencies, CPR volunteers, firefighters and the staff on duty of the Emergency Dispatch Center. The Emergency Dispatch Center continues to optimize the dispatch module to increase accuracy and reduce time in dispatching. The rescue efficiency is thus enhanced to make the people and firefighters safer.

The “Digital Innovation and Value Creation Award” of the 6th Government Service Awards encourages the smart use of digital technology and public-private partnerships to innovate public services. Adhere to its mission – convenience, efficiency, and quality services to people, Taipei City Fire Department never stops improving and innovating. Several of its services and systems are pioneering among Taipei City Government agencies. They are also good references for central and other local government agencies. In December 2022, the High-Performance Dispatch System was nominated for the “Go Smart Award 2023.” Subsequently in October 2023, it was honored with the “IDC Taiwan Future Award 2023” and the “IDC Future Enterprise Awards 2023 Regional Finals– Special Award for Smart Cities – Best in Digital Policies.” 

Applause to the Taipei City Fire Department for its well-earned distinction. Taipei City Fire Department will celebrate the achievement by sharing with other government agencies to advance together and provide the best service to the public.     

(Contact of the Taipei City Fire Department: Senior Specialist Chien-Hua Huang, 02-27297668 ext. 6900)