[ { "DataSN": "9045820", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=A19EC16BBF97596D", "title": "What is the retention schedule for personal data and case information regarding the petitions & dispatches received through the “Taipei City Petition System,” “TaipeiPASS app,” or “1999 Taipei Citizen Hotline”?", "Content": "     To protect individual rights and interests stated in the Personal Data Protection Act and establish a reasonable scope for the use of personal data and case information, the Taipei City Government has determined a retention schedule for petitions & dispatches received and handled. The details were announced on June 26, 2023, as follows:Personal data: Personal data shall be retained and can be used for up to 5 years from the date a case is closed. Once a case reaches 5 years, personal data shall be automatically deleted by the system while case information is retained.  Case information: Case information shall be retained and can be used for up to 10 years from the date a case is closed. Once a case reaches 10 years, case information shall be automatically deleted by the system and not be accessible by any means.Due to the time needed for developing necessary system functionality, a one-year grace period is set for the implementation of the automatic data deletion. The automatic deletion will be in effect on July 1, 2024, after the system upgrade is completed.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "8983151", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=B262A3670466CB12", "title": "Can citizens request access to 1999 call recordings? What is the maximum retention period for call recordings? What are the procedures for application, the expected processing time, and the methods for receiving the results?", "Content": "1. Yes, but only if the caller is the person requesting the recording. Furthermore, the 1999 service only records calls answered by operators. Calls made to 1999 that were directed to an extension without operator assistance, or transferred by operators to other agencies, are not recorded and therefore cannot be provided.2. Starting from July 1, 2024, only recordings from the past five years may be requested. Any recordings older than five years will be deleted on a scheduled basis and will no longer be available for request.3. Applications must be submitted in writing to the Research, Development, and Evaluation Commission (RDEC) and must comply with the requirements under Article 10 of the Freedom of Government Information Law. Please refer to the Ministry of Justice’s “Application for Provision of Government Information” format [official website link]. The following information must be provided:(1) For individuals: full name, date of birth, National ID number, permanent or mailing address, and contact phone number. For legal entities or organizations: name, registration certificate number, and office or business address. For foreign individuals, legal entities, or organizations, please include nationality, passport number, and relevant supporting documents.(2) If the applicant has a legal agent or representative, please provide the agent or representative’s full name, date of birth, and mailing address.(3) A summary of the requested government information (i.e., a brief description of the conversation with the 1999 operator) and the number of recordings requested.(4) Purpose of the request.(5) Date of application.4. To verify that the applicant is indeed the caller and to protect personal privacy, a copy of the applicant's National ID must be attached to the application. Foreign applicants must submit a copy of their resident certificate or passport. Legal entities or organizations must stamp the official seal of the organization and the seal of the representative. If there is a legal agent or representative, please also provide a copy of their National ID.5. Once the application documents are complete, please mail them to this address: Research, Development and Evaluation Commission (RDEC) of Taipei City Government, 11F South-East Area No.1, City Hall Rd., Xinyi District, Taipei, 110204, Taiwan, R.O.C. Upon receipt, the RDEC will process the application in accordance with Article 12 of the Freedom of Government Information Law and respond within 15 days with an official document. If necessary, the processing period may be extended for no more than 15 days.6. According to Article 11 of the Freedom of Government Information Law, if any required information is missing from the application, the RDEC will notify the applicant to make corrections within 7 days. Failure to do so within the specified period will result in the rejection of the application. Once approved, the requested recording(s) will be provided on a CD along with the official response.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552934", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=E2C3BFFD6C5F3B12", "title": "Is it required to give contact information and the real name when filing inquiries/complaints? Is it possible for the personal identifiable information provided to be leaked?", "Content": "1.The Notice for Processing Complaints for the Taipei City Government and Its Subordinate Agencies indicate that inquiries or complaints filed in writing, including emails and faxes, shall have clear description of the issue, the filing person’s real name and contact information. Cases will not be processed if any of the aforementioned items is not provided. The instruction will be distributed to all agencies of the Taipei City Government. 2. If the inquiries/complaints include confidential information, the responsible agencies shall process them in accordance with the privacy measurement prescribed in the Taipei City Government Implementation Guidelines for Document Processing to ensure the confidentiality of the filing content and the person’s identification. All the procedures involved, such as production, transmission, storage, etc., shall follow the measurement for the processing of confidential document.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552633", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=FF00641636243534", "title": "What are the major functions of the Research, Development and Evaluation Commission (RDEC), Taipei City Government?", "Content": "The prominent functions of the Research, Development, and Evaluation Commission (RDEC) are to enhance inter-agency coordination of the Taipei City Government (TCG); to facilitate TCG’s communication and interactions with Taipei citizens; and ensure quality municipal services. In order to serve these purposes, RDEC outlines TCG’s overall mid-and-long- term development plans, incorporates academic research to assist administrative decisions and practices, and conducts various surveys to evaluate the effectiveness of policies and programs, and conducts inspections and evaluations regularly and irregularly as well to supervise the progress, efficiency, and quality of all practices and services. In addition, RDEC is in charge of the 24/7 “1999 Citizen Hotline,” the most comprehensive phone inquiry services, to ensure people’s opinions and requests are answered timely and properly.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552632", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=3552C12BBB7821EB", "title": "What are the differences of the Research, Development and Evaluation Commission (RDEC), the Taipei City Government (TCG), and that of the Executive Yuan? Does such establishment exist in all local governments and carry the same functions?", "Content": "The main difference between the RDEC of the TCG and that of the Executive lies in government hierarchy -- the former is of local government while the latter is at central level. Although not all the local bodies have a RDEC, there must be an office or a division to carry out the functions of RDEC. No matter an REDC is at central or local level, they are usually policy advisory in nature, and share similar missions and responsibilities. In order to fulfill missions, A RDEC generally has the following divisions to undertake tasks: comprehensive planning, research and development, control and evaluation, and citizen service, etc. RDEC of the TCG has a very similar organizational structure, except a unique division -- the 1999 Hotline Management Division, which is in charge of the service of “1999 Citizen Hotline” to provide superior phone and online inquiry service.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552631", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=14A9DEABCC84F2F5", "title": "What is the nature of the Research, Development and Evaluation Commission (RDEC), Taipei City Government?", "Content": "The RDEC is an advisory agency for policy and decision-making. It is in charge of mid-and-long-term development plan, annual plan and policies, research and development, citizen services, performance evaluation of Taipei City Government (TCG)’s agencies, budget review, official overseas visit report, data and publication management, and inquiry services such as “1999 Citizen Hotline” and “Taipei City Petition System”", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552629", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=B3B3F2860D8E6F2E", "title": "What is the organizational infrastructure of the Research, Development and Evaluation Commission (RDEC), Taipei City Government?", "Content": "Pursuant to article 6 of “Organizational Regulations of the Taipei City Government,” the Research, Development and Evaluation Commission (RDEC) of Taipei City Government is in charge of policies and planning, research and development, performance evaluation, review and management of official documents, etc. The RDEC has one chairperson, one deputy chairperson, and one chief secretary; and consists of comprehensive planning division, research and development division, control and evaluation division, service enhancement division, documents, data & publications division, 1999 Hotline management division, accounting office, personnel office and administrative service office.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552628", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=C730931C6CE8D4CF", "title": "What is the role of the advisors to the Research, Development and Evaluation Commission (RDEC)?", "Content": "Advisors to the RDEC are experts in various fields, and the commissioners of the Department of Personnel and Department of Budget, Accounting and Statistics. They provide professional assistance to the RDEC on mid-and-long-term development plans, annual plans, and research projects, evaluation procedures, criteria of citizen services, etc. In addition, they also offer advice on Taipei City Government (TCG)’s major strategies and policies.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552627", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=9B10FE7895E526D9", "title": "What public services does the Research, Development and Evaluation Commission (RDEC) offer?", "Content": "The following public services of the Taipei City Government (TCG) are provided directly by the RDEC: (1) 1999 Citizen Hotline, (2) Taipei City Petition System, and (3) Taipei E-service Online. The former two services are for citizens to convey their questions, suggestions and opinions to Taipei City Government. The latter allows citizens to track the responses to their inquires and progress of action taken answering their requests. Furthermore, after the request and inquiries are dispatched to the departments in charge, the RDEC supervises the departments to ensure the efficiency and quality of the inquiry/request processing.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552625", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=3DC6E7E1EBEAF10D", "title": "Could I give my suggestions or opinions for Taipei City Government to the Research, Development and Evaluation Commission (RDEC)?", "Content": "RDEC welcomes any opinions and suggestions for Taipei City Government. Citizens could express their thoughts through “1999 Citizen Hotline” and “Taipei City Petition System”. RDEC will designate their inquiries, requests, suggestions, etc. to the department in charge of the issues.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552624", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=CB1D45A7089407D3", "title": "Could the Research, Development and Evaluation Commission (RDEC) assist me to give my opinions ad suggestions to the Mayor?", "Content": "Citizens are welcome to call “1999 Citizen Hotline” or go to “Taipei City Petition System” to express their thoughts and concerns.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552623", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=E121EE79F282B462", "title": "How does the Research, Development and Evaluation Commission (RDEC) conduct public opinion surveys? Do the survey questions concern the public?", "Content": "The surveys are based on phone interviews, and processed on the Computer-Assisted Telephone Interviewing System (CATI). After processed, survey analysis and results are distributed to the departments of Taipei City Government (TCG) for references. The survey questions usually regard TCG’s policies and programs concerning citizen’s living, such as road quality, Taipei Metro System, urban renewal, U-bike, etc.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552622", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=A7A981CADACB71ED", "title": "How do I find information regarding the research outsourced to external agencies by the Research, Development and Evaluation Commission (RDEC)?", "Content": "All researches by the RDEC are available at the “Research and Development Online,” https://data.taipei/#/ (Chinese version)", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552621", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=531EF5AFAACC49B9", "title": "How do I convey my opinions to the chairperson of the Research, Development and Evaluation Commission (RDEC)? ", "Content": "Suggestions and opinions for the chairperson of the Research, Development and Evaluation Commission (RDEC) could be forwarded to https://1999.gov.taipei/.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552620", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=7409AE9E8A123670", "title": "How do I contact the Research, Development and Evaluation Commission (RDEC)?", "Content": "You could dial 1999 and explain your request to phone representatives if you are in Taipei City. The representatives will connect you with the department or division in charge of your concerns. Alternatively, you could go to “Taipei City Petition System” to contact information of all divisions.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552619", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=ABA3A1695DDFCF6C", "title": "How the Research, Development and Evaluation Commission (RDEC) supervise and evaluate Taipei City Government (TCG)’s primary policies and programs?", "Content": "In order to fulfill the responsibility of ensuring the quality and progress of Taipei City Government (TCG)’s primary programs, RDEC follows the “Control and Evaluation Guidelines for Selected Programs in the Annual Plan of Taipei City Government” and makes suggestion of programs on RDEC’s close watch. With the mayor’s recognition, RDEC would evaluate the progress report of these programs on regular basis and report to the City Council. In addition, RDEC also conducts mid-term and year-end evaluations, and awards prizes according to the evaluation results at the end of year.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552618", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=67DD7D0CC148C6E1", "title": "How do citizens convey their concerns and opinions to the Research, Development and Evaluation Commission (RDEC)?", "Content": "Taipei City Government always values citizens’ complaints, requests, and suggestions and thus enacted “the Notice for Processing Complaints for the Taipei City Government and Its Subordinate Agencies”. People could convey their opinions on city policies and programs, make requests, report violations, etc. via phone calls, fax, mails, emails or in person.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552616", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=AA02DF57BDDF053B", "title": "If I am not happy with the 1999 Taipei Citizen Hotline, could I complain to the Research, Development and Evaluation Commission (RDEC)?", "Content": "People could always call "1999 Taipei Citizen Hotline" or write to "Taipei City Petition System" to make complaints. RDEC would take action to solve the problem and reply to the request.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" }, { "DataSN": "7552615", "ArticleType": "0", "FileName": "", "Link": "", "Source": "https://english.rdec.gov.taipei/News_Content.aspx?n=2BAC54591CA8B41A&s=BFD12CBB9A096FAA", "title": "Could external government agencies and private organizations tour the call center of the 1999 Taipei Citizen Hotline?", "Content": "External government agencies and private organizations could write or fax a visit request to the Research, Development and Evaluation Commission (RDEC), stating the purpose and expectations of the visit, visiting date and time, and contact information. RDEC will work with the contact person of the organizations to make arrangements.", "Files": [], "Links": [], "Pictures": [], "Movies": [], "Publish Department": "Research, Development and Evaluation Commission of Taipei City Government" } ]