While the system is under maintenance, you may still report city issues via these methods:

1. TaipeiPASS VoIP 1999 Service:

Open the TaipeiPASS APP, tap "Service" at the bottom, and select "More" in the top right corner.  Under the "Services" category, select "1999 Make an Internet voice call" to place your call.

2. 1999 Taipei Citizen Hotline:

Dial 1999   (toll-free) or 02-27208889 (from outside Taipei City).  Press 9 when prompted to reach an operator.

The program was officially launched on April 14, 2025. Students enrolled in public or private elementary schools and kindergartens in Taipei City can redeem one bottle of fresh milk or soy milk per week using their digital student ID card at partnered retail channels. Approximately 184,000 students are expected to benefit from this initiative. The Taipei City Government has collaborated with six major brands of convenience stores and supermarkets. Additionally, the Department of Education has established the “Weekly Milk Program” website that provides easy-to-understand information and FAQs. The policy also includes children of the same age group who are not enrolled in school, such as homeschooled children or those not yet attending kindergarten, thereby expanding the program’s coverage and benefiting more children.

Basic Information of the Poll

The April 2025 Taipei Municipal Public Opinion Poll was conducted via landline telephone interviews between April 21 and April 24 by the RDEC. 1,075 Taipei citizens aged 20 and above successfully completed the survey, while there were 2,146 refusals (including cases where respondents hung up after hearing the introduction). At a 95% confidence level, the margin of error is within ±2.99 percentage points. The sampling was based on Taipei City residential landlines using systematic random digit dialing, with the last two digits randomly substituted. Sample was weighted by gender, age, education level, and household registration location.

Taipei has been committed to smart city initiatives for many years. In 2020, the Department of Information Technology launched the "Taipei City Dashboard" to support municipal decision-making. Since 2023, the dashboard has transitioned to an open- source under the “New Benchmark for Digital Public Services: Taipei City Dashboard Open Source Project”, realizing public-private collaboration. The city government released the dashboard’s source code to the public, and its team convenes the “Taipei CodeFest” hackathon every year, attracting interdisciplinary teams of students and professionals. The winning hackathon projects cover themes such as resources for women and children, road traffic, urban disaster prevention, climate change and net-zero emissions, and epidemic alerts. By leveraging the publicly-accessible City Dashboard, these projects make urban governance data more relevant to citizens' daily lives. Through the “New Benchmark for Digital Public Services: Taipei City Dashboard Open Source Project”, citizens and the city government can work together to create and innovate. For example, organizations including the Department of Information Technology, Students' Information Technology Conference (SITCON), Department of Civil Servant Development, and the Open Culture Foundation co-convened the 2024 SITCON Hackathon. Participating students developed creative solutions, such as collaborative multi-language translation and AI chatbot assistants, and engaged in in-depth technical exchanges with government teams, aiming to integrate these innovations into the Taipei City Dashboard to further enhance high quality public services.

The Taipei City Government will continue to leverage digital technology and public-private collaboration to innovate service models, improve various municipal services, and realize the vision and goals of a "Service-Oriented Smart Government."

Researchers are invited to submit research related to policy that has been conducted within the past year and utilizes open data from TCG. (This data should include information from the government’s open platforms, public data available on any TCG department website, or data obtained legally through permission requests from a TCG department.) The research should serve as references for policy formulation.

This award is intended for any individual researcher or group who have utilized TCG’s data to conduct research. However, city government employees are not eligible to apply for this award. For reports that have not been published, various types of documents will also be accepted in addition to research papers, including books, written reports, and more. (All reports must adhere to the sixth article of the Guidelines. They must align with academic ethics, avoid plagiarism, and include all references.) Award winners will receive prizes and be recognized at a city council meeting.

TCG aims to collect more research reports to use the trends and suggestions from citizens as references for municipal policy formulation, thereby enhancing the effectiveness of policy implementation. TCG also seeks to improve its open data in order to establish a positive feedback loop.

Taipei City Government is committed to enhancing the quality of the 1999 Citizen Hotline. According to post-call satisfaction surveys conducted since 2019, overall satisfaction with the hotline has been over 90% on average. Given the advances in IT, the City Government is weighing the addition of an AI support system. To keep up with the times and improve the hotline’s service capabilities, Taipei City Government assessed when would be a suitable opportunity to incorporate AI systems to improve the hotline’s internal processes and reduce the burden on City Government staff. The application of innovative technology will further improve the City Government’s efficiency and give Taipei residents access to fast and high-quality municipal services.

Providing citizens with a straightforward channel to express concerns or grievances is an essential responsibility of the City Government. Going forward, the 1999 Citizen Hotline will be centered on the ideal of a city government that is service-oriented. As such, Taipei City Government will continue to review and innovate this service to improve the quality of this service and provide citizens with an excellent window for government services, creating an even friendlier and more convenient City Government environment that citizens can enjoy.

The 1999 hotline serves as an important convenience service channel for citizens to access various municipal services over the phone. To maintain high service quality in the digital era, RDEC from the Taipei City Government launched a research project in 2020, which evaluated the optimal plan for integrating AI into the 1999 Citizen Hotline. The evaluation analyzed the pain points and proposed improvement countermeasures for the implementation of new digital technologies. Based on the recommendations of its final report, the government formulated plans to establish the TaipeiPASS VoIP 1999. By introducing VoIP technology, the government is able to enhance the quality of telephone services.

The TaipeiPASS VoIP 1999 aligns with the trend of digital development. If the Taipei City Government's various convenience services are expected to expand or reduce after digital transformation in the future, the TaipeiPASS VoIP 1999 will be able to serve as a contingency plan. This ensures that free calls and high-quality services continue to be provided to the public during policy adjustments.

In addition to handling complaints, the 1999 Citizen Hotline offers consultation and transfer services. The phone charges are covered by the government's budget. If citizens are willing to dial through TaipeiPASS VoIP 1999, the resulting reduction in call charges can be allocated to other convenient services as needed. In the future, the promotion of TaipeiPASS VoIP 1999 will persist to enhance overall construction efficiency.

According to a poll conducted by the RDEC, nearly 80% of Taipei residents support the formation of the Taipei Youth Department. This department will allow for the more effective aggregation of city government resources, the inclusion of opinions from city youth, and the provision of innovative and diverse services for young people in terms of their learning, career, and life in general. The department will also attract youth both in Taiwan and from abroad to come to Taipei to develop themselves, which will enhance the city’s vitality and growth.

The RDEC once again thanks the Legislative Committee for its valuable feedback. Recommendations from the committee will be included in the department’s career planning and assessment to provide hardworking youth in Taipei with better policies and services.

Following the Council’s approval of the Youth Affairs Department’s organizational regulations, the city government will promptly send its self-governing ordinances for organizational establishment to the Executive Yuan and the Ministry of Civil Service (MOCS), which will then transfer the regulations to the Examination Yuan. Subsequently, the city government will pass the Youth Affairs Department’s organizational regulations to the MOCS. The regulations will then be forwarded to the Examination Yuan by the MOCS for review. After the establishment of the Taipei City Youth Affairs Department, the city government will develop youth-oriented policies and recruit qualified personnel for the formulation of follow-up policy objectives and administration plans.

The Taipei City Government once again expresses its gratitude to the Council for its suggestions. The Youth Affairs Department will incorporate the Council’s recommendations into its business planning assessment. The Taipei City Government will consolidate resources to provide youth in the city with even more innovative and diverse services, thus further promoting opportunities for young talent in Taipei to engage in exchanges. In the future, the department will aim to provide excellent policies and services for youth who are striving for success in the city.

Furthermore, when the Taipei City Government and its affiliated agencies accept a petition case containing information requiring confidentiality, the preparation, delivery, and storage of relevant documents must be handled confidentially, following the Taipei City Government’s implementation directions for document processing. If personal data is leaked, the case officer will be held accountable according to regulations. Also, the Civil Servant Work Act outlines confidentiality obligations of civil servants. If a civil servant accidentally discloses confidential information, relevant regulations of the Administrative Procedure Act, Criminal Code, and the Personal Data Protection Act will be applicable.

Therefore, when a petition case involves personal privacy or requires confidentiality as per regulations, all agencies should strictly comply with the procedures to safeguard citizens' privacy and data security, ensuring the protection of citizens' rights and interests of petitions.

According to a poll done by RDEC, nearly 80% of the citizens support the establishment of the Taipei Youth Affairs Department. RDEC stated that through the Department, the City Government will be able to integrated its resources more effectively and consider recommendations from external sources to address the rapid changes and meet the needs of youth. Additional new and comprehensive services will be provided to youth studying, working, and living in Taipei City. Meanwhile, the Department will further attract youth overseas to come and stay in Taipei, enhancing the energy and growth of this city.

In response to Council members’ concerns about overlapping of work, RDEC stated that current youth-related business and budget of each department will be transferred and clearly handed over to the Youth Affairs Department. Capacity and effectiveness will be increased based on the current parameters. On the other hand, in addressing the Council members' concerns today regarding the management of various assistance and follow-up effectiveness in youth entrepreneurship and employment within the Department's future, RDEC will conduct cross-departmental discussions. After the Department’s establishment, it will integrate different but related businesses and provide new ways to support youth’s workplace adaptation and entrepreneurship. The Department will be the strongest teammate for young citizens looking for a job and starting a new business, and encourage young citizens to bravely realize their dreams in Taipei City.

According to RDEC, the goal of establishing the Taipei Youth Affairs Department is to provide a single window and one-stop services for the youth while comprehensively understanding the needs of the young citizens and providing related assistance. Current youth-related business and budget of each department will also be transferred and clearly handed over to the Youth Affairs Department to avoid overlapping of work. As for additional business and budget, they can only be released through supplementary budget proposals after the Department’s establishment.

According to a poll done by RDEC, nearly 80% of the citizens support the establishment of the Taipei Youth Affairs Department. RDEC stated that it will continue to communicate actively and looks forward to completing its legalization as soon as possible.

The poll indicates that people can see the results of the city government’s governance as it has proceeded smoothly since last January. Satisfaction rates in terms of governance have steadily risen from 39% when Mayor Chiang was inaugurated to 65% after his first year in office, an increase of 26 percentage points. This highlights the effect of various policies the city government team has enacted.

In comparison to poll results from the first half of 2023, this current poll shows that the Taipei City Government has seen substantial progress in multiple areas of its governance. The satisfaction level for aspects such as public safety, healthcare, environmental protection, public security and firefighting services, the promotion of sports and social welfare have remained between 71 to 84%. Satisfaction with events  for tourism and culture, as well as education, was between 66 and 68%.

Notably, satisfaction with transportation rose to 55% in a period of six months, an increase of 5 percentage points. Likewise, satisfaction with economic development saw a clear increase and reached 53%, up by 6 percentage points compared to the previous poll.

Most respondents affirmed the Taipei City Government’s administrative effectiveness and the quality of life in Taipei City, with 71% of residents expressing satisfaction with the administrative efficiency of the city government. Additionally, 82% of residents were satisfied with the quality of life in the city.

Concerning the city’s youth population, respondents believed that youth in Taipei primarily face the following issues (note: respondents were allowed to select more than one) in living and working in Taipei: housing (62%), mental stress (41%), careers and entrepreneurship (33%), insufficient professional skills (25%), lack of opportunities for international exchanges (19%), career exploration and development  (14%). Furthermore, 77% of respondents approved of the Taipei City Government’s establishment of a Youth Bureau to aid the youth population’s development.

Mayor Chiang Wan-an thanked residents of Taipei City for trusting the city government’s team and stated that this was only the beginning, as changes are starting to happen. The city government will continue to do its best for residents by focusing on their needs to create a Taipei City that is even more prosperous and pleasant to live in.

Opinion poll methodology

The RDEC conducted this poll focused on Taipei City Government municipal issues using landline phone numbers  in the evening between December 18 and 22. It interviewed 1,078 individuals aged 20 or above, with 1,730 refusals (including respondents who hung up directly after hearing the opening remarks for the poll). The poll has a confidence level of 95%, with a sampling error that was within plus or minus 2.98 percentage points. The poll was primarily conducted using landline phone numbers in Taipei City, with a random selection of the last two digits of phone numbers for a sample survey. Gender, age, level of education, and household registration were used as weighting variables to weight the sample.

Mayor Chiang emphasized government open data had been and would always be one of the most important policies of the Taipei City Government (hereinafter referred to as “TCG”). He urged all TCG agencies to continue the efforts reviewing related policies and operations to make data pertinent to people’s livelihoods available to the public. He also encourages the public to jointly optimize the use of open data to make suggestions to the TCG.

The applications for the incentive rewards are posted in diverse channels, such as websites, official notices to various organizations, etc. between June and July every year. For the 2023 competition, 6 research papers are eligible to compete for the awards. 4 of them are selected after application document review by the responsible agency and in-person discussion by scholars and experts. Mayor Chiang congratulated the winning teams and expressed appreciation for their efforts.

The subjects the research papers discuss this year are transportation, urban development, sports and leisure, participatory budgeting, etc. The paper receiving the Top Excellence Prize is entitled “Street-level Civil Servant’s Challenges and Countermeasures in the Implementation of Participatory Budgeting: An Examination of Taipei City Government Experience.” It uses the data of the proposal management system and conducts interviews with the civil servants in charge to examine the Taipei City Government’s implementation of participatory budgeting. The research result is a reference for policy implementation.

The Excellence Prize goes to the paper entitled “A Preliminary Study on the Child Pedestrian Friendly Environment in High Population-Density City: The Pedestrian Walkways for Schoolchildren in Taipei City.”  It proposes 4 clusters based on the population, socio-economic status, and environmental features of each neighborhood and explores the correlation using a questionnaire. The paper also makes suggestions for building a child-pedestrian-friendly environment in a high population-density city. It is a valuable reference for the Taipei City Government. 

TCG thanks all the participating research teams and hopes to see more applications in the future. The value of open data is determined by the smart and value-added use of them. TCG encourages research collaboration with the public and welcomes diverse opinions and feedback to improve governance efficiency.

Taipei Youth Affairs Department will be a youth-centered executive agency. It will focus on developing youth’s international experiences, including financial aid for international study, youth grand tours, international exchanges, etc. In addition, it will foster diverse talent development through internship matching, assistance in exploring sexuality, and career development. The Taipei City Government will also build mission-driven youth affairs teams in response to young people's rapidly changing needs. It will provide comprehensive one-stop services to youth through resource integration and cross-agency collaboration, hoping to suffice diverse needs more holistically and thoughtfully. With the most up-to-date youth policies, the Taipei City Government expects to inspire young people to find their path and create a magnificent future together. 

Being the central nervous system for the disaster response and rescue in Taipei City, the Emergency Dispatch Center, Taipei City Fire Department is responsible for the city’s emergency services, fire/disaster response and rescue, and all other major disaster rescues. The 119 High-Performance Dispatch System, launched in January 2022, combines the “Video Call 119” app, the “First on Scene” app (former “Taiwan Oh My Guard”), “Visual Dashboard,” “Cloud-based Dispatching,” “Comprehensive Warning and Reminding,” “Fire Safety Assistant” app, etc. In addition, it builds the “Taipei Virtual Emergency Response Team” by integrating multiple disaster response information and connecting people reporting emergencies, CPR volunteers, firefighters and the staff on duty of the Emergency Dispatch Center. The Emergency Dispatch Center continues to optimize the dispatch module to increase accuracy and reduce time in dispatching. The rescue efficiency is thus enhanced to make the people and firefighters safer.

The “Digital Innovation and Value Creation Award” of the 6th Government Service Awards encourages the smart use of digital technology and public-private partnerships to innovate public services. Adhere to its mission – convenience, efficiency, and quality services to people, Taipei City Fire Department never stops improving and innovating. Several of its services and systems are pioneering among Taipei City Government agencies. They are also good references for central and other local government agencies. In December 2022, the High-Performance Dispatch System was nominated for the “Go Smart Award 2023.” Subsequently in October 2023, it was honored with the “IDC Taiwan Future Award 2023” and the “IDC Future Enterprise Awards 2023 Regional Finals– Special Award for Smart Cities – Best in Digital Policies.” 

Applause to the Taipei City Fire Department for its well-earned distinction. Taipei City Fire Department will celebrate the achievement by sharing with other government agencies to advance together and provide the best service to the public.     

(Contact of the Taipei City Fire Department: Senior Specialist Chien-Hua Huang, 02-27297668 ext. 6900)

The purpose of this competition is to encourage municipal staff to unleash their creativity and propose suggestions and improvements for operation reform. After two rounds of judging, the panel selected 27 award-winning proposals among the 128 entries.  This competition has three categories: Innovation Award, Improvement Award, and Across Boundary Collaboration Award.  The top 3 proposals receiving the most positive feedback from the judges in each category were honored with the “Excellence Award.”

Innovation Award - Excellence: 

The “Smart Official Document Exchange and Intelligent Parcel Retrieval” proposal by the Secretariat was recognized for its innovative approach to reducing unnecessary waiting time when exchanging official documents.   Instead of requiring all personnel from different agencies to gather at a central exchange center, this proposal suggests using “Smart Parcel Lockers” as an intermediary for flexible document retrieval. 

The “5G Transmission for Immediate Rescue” proposal from the Taipei City Fire Department aims to ensure the stability of patients' conditions during transport.  It utilizes 5G high-definition video transmission, allowing senior paramedics to provide remote guidance to enhance the capability of emergency personnel on-site when transporting critically injured patients to medical facilities. 

The “Train Service Interval Adjustment Decision Early Warning System Based on Cumulative Transportation Load and Congestion Data,” developed by Taipei Rapid Transit Corporation, optimizes train service intervals based on accumulated ridership and congestion index, to reduce overcrowding in train carriages and to provide passengers with a more comfortable traveling environment.

Improvement Award - Excellence:

The proposal titled “Precision Sliding of Underground TBM - Advancements in Shield Tunneling Method” by the First District Project Office of the Department of Rapid Transit Systems introduces the new “Jack-up sliding” method as a replacement for the original lifting and dismantling method.  This innovation significantly shortens construction timelines, reduces the impact on traffic, eliminates the risk associated with disassembling and hoisting out of the excavation pit, and enhances pedestrian safety.

Recognizing the durability challenges of ground anchor methods, Geotechnical Engineering Office, Public Works Department initiated the proposal “A Three-Year Comprehensive Plan: The Resurgence of Ground Anchors.”  This proposal involves sampling and evaluating ground anchors that have reached the lifespan, followed by maintenance and reinforcement.  The first in the nation's “Comprehensive Resurgence and Partial Reinforce” method helps to restore the ground anchor on the slopes with the best disaster prevention and reduction effectiveness.

The “Breakthrough for Innovation: Wanda Line Metro Station Construction” by the Second District Project Office of the Department of Rapid Transit Systems focuses on shortening construction timelines and minimizing the impact on public transportation and daily life by continuously improving materials, planning, and methods for metro station construction and enhancing quality.

Across Boundary Collaboration Award - Excellence: 

The proposal “Collaborative Management of Comprehensive Real-Time Pipeline Data for Enhanced Disaster Response and Road Safety” by the Taipei Water Department and the Public Works Department is the first in the nation to manage pipeline data from its source.  The Taipei Water Department improves data quality through project management, while the Road Excavation Administration Center of the Public Works Department conducts quality control checks on the data provided.  This collaboration prevents duplicate efforts in pipeline data management, ultimately enhancing disaster response and road safety.

The initiative “E-Inoculation for Community Vaccination” successfully established a digital model for community vaccine administration and mobile medical service, created through close partnerships among the Department of Health, the Department of Information Technology, and the Department of Civil Affairs.  Through system improvements and outreach efforts, this initiative offers convenient and user-friendly vaccination services.

The proposal “Firing Up the 2023 Taiwan Lantern Festival in Taipei: A Public-Private Collaboration for Sustainable Light in Taiwan” by the Department of Civil Servant Development integrates resources from the government-industry-university to construct an 'Innovation Model of Human Resource Training online to offline Integration,' allowing all volunteers and staff to maximize their efficiency of service while promoting the digital preservation and inheritance of experiences.

The proposals for this competition are not only diverse in type but also innovative, feasible, and effective.  Regardless of whether the submission wins or not, this competition showcases the enthusiastic dedication of Taipei City Government staff in advancing municipal services.  Mayor Chiang expressed his appreciation and congratulations to the award recipients during the awards ceremony, and he urged all members of the Taipei City Government to strive for excellence, continuously experiment, and seek new ways to provide more comprehensive services.

1.Personal data: Personal data shall be retained and can be used for up to 5 years from the date a case is closed. Once a case reaches 5 years, personal data shall be automatically deleted by the system while case information is retained.  

2.Case information: Case information shall be retained and can be used for up to 10 years from the date a case is closed. Once a case reaches 10 years, case information shall be automatically deleted by the system and not be accessible by any means.

3.Due to the time needed for developing necessary system functionality, a one-year grace period is set for the implementation of the automatic data deletion. The automatic deletion will be in effect on July 1, 2024, after the system upgrade is completed.

Among the four public polls conducted by the Taipei City Government RDEC since Mayor Chiang took office, the satisfaction rates were 39%, 43%, and 51% respectively. This latest survey represents a 6 percentage points increase from the previous one conducted in April, 2023 , bringing the satisfaction rate to 57%. As the city administration continues its trajectory, the proportion of respondents with no response regarding governance performance has decreased from 51% in the first survey to 21% after six months in office. (Mayor Chiang's Satisfaction Trend Chart)

Reviewing among various aspects of governance, all items received positive ratings higher than negative ones. The satisfaction level of “public safety”, “healthcare”, “environmental protection”, “public securityand firefighting”, as well as social welfare, are between 70% to 78%. ”City festival”, “cultural events", “education”, and “sports promoting ” are ranged from 60% to 65%, while transportation satisfaction stands at 50%. And ”economic development” satisfaction is at 47%. 

The “administrative efficiency” and “quality of life in Taipei City” are also acknowledged and affirmed by the majority of citizens. 68% are satisfied with the city government's administrative efficiency, and 80% are satisfied with the quality of life in Taipei City.

Furthermore, when asked about the most pressing issues in Taipei City without specific options provided, “traffic congestion” (24%), “pedestrian safety” (9%), “urban renewal” (9%), “parking issues” (9%), and “housing prices” (8%) are the top five concerns. “Economic development”, “urban maintenance”, “care for the elderly”, “law enforcement and security”, ” road system planning”, and “traffic violation enforcement” receive 5% to 6% responses.

Currently, the trial modification of three train cars on the Wenhu Line of the Taipei Metro involves removing middle seats and luggage racks in the second and third compartments, adding horizontal handrails and overhead rings, while retaining priority seating at both ends. In this survey, 47% are aware of this initiative, while 53% are not. Furthermore, 71% support this practice by the Taipei Metro, while 19% do not.

Concordant Outsourced Poll Results, Similar to Municipal Government Findings

In July, a satisfaction survey of municipal governanceis simultaneously commissioned to True Opinion Research Corporation Limited. The survey is conducted via telephone with the same questionnaire and sampling method during the same period.. 52% of respondents are satisfied with Mayor Chiang Wan-an's performance, 24% dissatisfacted, and 24% have no response. Furthermore, 49% are satisfied with the department heads  (Mayor Chiang’s administration), while 25% dissatisfacted, and 25% have no response. Overall, the findings regarding awareness or approval of the Wenhu Line issue and the satisfaction levels with various governance aspects are within a 5 percentage points difference compared to the RDEC results.

Opinion poll methodology

The July 2023 poll on Taipei City's municipal issues was conducted by the Taipei City Government RDEC from July 3rd to 7th in the evenings. It successfully reached 1,073 Taipei citizens aged 20 and above, with 2,294 refusals (including respondents who hung up after hearing the introduction). With a confidence level of 95%, the sampling error is within plus or minus 2.99 percentage points. True Opinion Research Corporation Limited interviewed 1,069 Taipei citizens aged 20 and above, with 1,660 refusals. With a confidence level of 95%, the sampling error is within plus or minus 3.00 percentage points. The surveys were conducted using landline phone numbers in Taipei City as the basis, with a random selection of the last two digits of phone numbers. The sample was weighted based on gender, age, education level, and household registration. This data is processed with variables such as gender, age,  registered domicile , and education being weighted, and when presenting percentage distributions, the first decimal place is rounded up or down to the nearest whole number. It's possible that the sum of percentages for each option may be slightly above or below 100%. For more detailed in, please refer to the original frequency distribution data.

This gathering builds on the momentum generated by the "Northern Taiwan Collaborative Exchange Platform" Mayor-level meeting held on February 11, which initially identified three focal points of cooperation: transportation, social engagement, and culture. The platform has since integrated existing collaborative projects from Northern Taiwan, Taipei, New Taipei, Keelung, and Taoyuan, and has successfully advanced 21 out of a total of 88 joint initiatives. Efforts are ongoing for the remaining 67 projects.

The Taipei City Government, in alignment with the foundation laid by the "Taipei-New Taipei Collaborative Exchange Platform," has extended its collaboration to include Keelung and Taoyuan. This expansion has led to the exploration of various new cooperative opportunities, including initiatives such as the World Youth Invention Exhibition, Carbon-Neutral Sustainable Architecture, E-cigarette Prevention, Inter-City Social Security Network Cooperation, Shared Public Childcare Facilities, Compassionate Dining, and the establishment of an Artist Community. Deputy Mayor Lin also expressed the city's eagerness to share Taipei's resources and experiences, fostering mutual benefit and progress. Additionally, the intention to learn from the practices of New Taipei, Keelung, and Taoyuan was highlighted, seeking to discover valuable insights through urban exchanges and contribute to the betterment of the broader Northern Taiwan community.

The next Deputy Mayor-level meeting, hosted by the Taipei City Government, will further deepen cooperation among the cities. In addition to advancing joint initiatives through specialized working groups, the discussion will delve into topics aligned with future urban development trends, aiming to identify potential collaborative prospects among the four cities. Anticipating the months ahead, collaborative projects scheduled for September and October include the completion of the Zhongzheng Bridge bicycle lane in New Taipei, the commencement of the Nangang to Xizhi bicycle route, a Street Art Festival, Children's Art Festival, Korean Tourism Exhibition, and the integration of the Northern Taiwan museum family network. The latter half of the year will witness ongoing collaboration across eight major areas: transportation, disaster prevention, education, industry and livelihood, public health, and social welfare. The Taipei City Government remains steadfast in its commitment to addressing citizen needs, fostering shared prosperity, and creating a more convenient and prosperous future for all.

Personal data: The personal data will be kept and utilized for a period not exceeding five years after the completion of the case. At the end of this period, the system will automatically delete all the personal data and retain only the basic case information.

Case information: The data will be kept and utilized for a period not exceeding ten years after the completion of the case. At the end of this period, the system will automatically delete all the case information, and it will no longer be possible to query or access the case information through any means.

Due to the need to align with the development of system functionalities, a buffer period of one year has been assigned for upgrading with the automatic deletion feature. Once the system functionality is updated, starting from July 1, 2024, all the data deletions will be scheduled and carried out automatically by the system.

2.One-year grace period is arranged (from the date of this notice to June 30, 2024) before the enactment of the policy. During the grace period, call recording file storage and access shall follow the old guidelines. Effective July 1, 2024, only call recording files from recent 5 years are available for the public and agencies. Files older than 5 years will be regularly deleted by the RDEC and no longer be available.

During the opening speech, Mayor Chiang emphasized the importance of breaking traditional frameworks in policy promotion and the need for cross-functional communication and collaboration to provide complete policies that meet the needs of different groups and people with special characteristics. The mayor used the traffic congestion problem in Neihu as an example, highlighting the need for comprehensive and interdepartmental project team proposing short, medium, and long-term solutions in stages.

In addition to policy development, the Taipei City government team also made a commitment to citizens to watch a game at the Taipei Dome together next year and to create a city where parents can raise their children at ease while balancing work and family responsibilities.

The Team Taipei Consensus Camp is an opportunity for leaders of government agencies to exchange ideas and achieve consensus on future governance vision and work together to make Taipei a sustainable and vibrant city.

According to the October 2022 poll by the Research, Development and Evaluation Commission of Taipei City Government, among 1,029 respondents, 49% preferred to pay by cash when shopping, while the other 49% preferred to go cashless (25% used credit cards, 18% used various mobile payment services, and 7% used electronic tickets).  Compared with the previous survey in October 2021, mobile payment gained by five percentage points, while cash lost by four percentage points.

Among the 954 interviewees who went cashless, 96% used it in the past year accounting for about 89% of the total 1,029 people and 80% of them used credit cards.  60% of the 915 interviewees, who used cashless payments in the previous year, were willing to use it in various consumptions but not exactly in night markets or traditional markets; 49% of them used cashless payments every week; Using cashless more or cash more were both 44% but using cash more was 3 percentage points lower than in the previous survey.

30% had participated in Maokong's activities, 34% wanted to participate in various activities in the coming year

Tri-Mao project, proposed by Taipei City Government, was focusing on integrate the Maokong tea industry, the Maokong Gondola, and the Taipei Zoo (pandas) to boost the development of the Maokong area.  However, only 15% of the interviewee awared of this project and 85% did not.  In the past year, three out of ten had participated in Maokong’s activities.  In the case of random prompts and multiple selections, the top three activities were vising the Taipei Zoo (19%), riding the Maokong Gondola (15%) and tea drinking in Maokong (14%).  A series of upcoming events of the Tri-Mao project including Maokong tea party, Maokong tea mountain tour, Latin Swaying Maokong Party, Maokong New Year's Eve Fireworks Party, agri-food education and experience, Taipei Zoo ecological education, religious events at Zhinan Temple and Muzha Zhongshun Temple were proposed.  34% of the interviewee were interested in attending but 48% were not.

Background Information of the Survey

This household telephone survey was conducted in the evenings between October 31 and November 4 of 2022 and successfully interviewed 1,029 people who were Taipei City residents aged 18 and above while 1,747 people refused to participate.  The margin of sampling error was under ±3.06 percent at the 95% confidence interval.  The telephone numbers were selected based on Taipei City residential numbers by replacing the last two digits chosen randomly as a random digit dialing sampling. The responses were weighted by gender, age, and household registration location.

The seminar was divided into three themes - “Urban Space Design”, “i-Voting, I Join”, and “Open Data Policy Promotion and Development.”  It explored how citizens could participate in urban space design, how the i-Voting system delivered public opinions to the government, and how open data helped gather crowd creativity.  Guest speakers recollected and shared how they strove to turn public participation from ideas into reality and the future of it in a warm discussion.  Mayor Ko hoped to carry over all the valuable experience throughout the years into the future operation of the city government to create a truly open and transparent Taipei City for all the citizens.

Mayor’s Job Performance

According to the poll, 59% of the 1,168 respondents approve of Mayor Ko’s job performance, while 33% disapprove. The approval rate slightly increases by 1% compared to the poll conducted by the Taipei City Government in June 2022.  

Public Governance 

The survey about public governance includes 15 indicators based on three pillars – “governance efficiency,” “response capability and civic engagement,” and “governance philosophy.” The result shows that the respondents hold positive attitudes in general. The three top-rated indicators are “legal compliance” (72%), “execution capability” (71%), and “administrative efficiency” (69%). Most of the results are similar to those of the poll conducted in September 2021. The positive responses in the two polls mostly fluctuate between 1% and 2%. The only two exceptions are “policy/implementation innovation” (57%) and “expenditure saving” (57%), which drop 4% and 6 % respectively.

Overall Condition of Taipei City

Half (50%) of the 1,168 respondents agree that Taipei City continues to make progress, and 67% are proud to be part of the city. The approval rates drop 3% and 4% respectively compared to the same poll conducted in September 2021. In addition, the Taipei City administration overcomes the passing score of 60 to receive an average of 67, which is one point less than the result of the same poll conducted last year.

District-level Care and Support Centers for COVID-19 

More than half (54%) of the respondents know the Care and Support Centers for COVID-19. In addition, 24% call for or receive services from the centers, while 30% had no contact with any of the centers at all. Among the 633 respondents who know the center, 78% agree with the establishment of such centers. As to satisfaction towards the centers, those having experiences with the centers are more satisfied with an approval rate of 88% than those having no contact at all (71%). The result indicates people appreciate the government established these centers during the peak of COVID-19.

Opinion Poll Methodology

The public opinion poll is based on landline telephone interviews conducted in the evenings of September 26-30, 2022. It successfully interviewed 1,168 people residing in Taipei and aged 18 or older, while 1,972 people refused to participate in the poll. The margin of sampling error is ±2.87% with a 95% confidence level. The telephone numbers were randomly selected from the residential numbers registered in Taipei City with systematic 2-digit mantissa substitution. The calculation of sampling weights is based on gender, age, and registered domicile.

The issues the 5 winning papers discuss include transportation, architecture, urban development, public policies, etc. The paper receiving the Top Excellence Prize investigates the key factors affecting the use of automatic payment transfers for the motor vehicle fuel tax. It analyzes the background of the vehicle owners applying for automatic payment, the banks for the electronic withdrawal, application time, types of vehicles, etc. The Excellence Prize goes to the paper discussing urban spatial structures in the context of assorted big data. It uses open data to investigate the impact of COVID-19 on the passenger volume of the Taipei Metro. It also examines the attributes of Taipei City development based on TOD typologies and analyzes the regulations of the Ministry of the Interior and the TCG governing the arcade leveling projects. The results of both papers are valuable references for the policy making and implementation of the TCG.

TCG thanks all the participating research teams and will continue the open data policy and the rewards competition, hoping to attract more researchers to use the data. The research results and researchers’ suggestions are references for the city administration and helpful for the improvement of governance efficiency.

In terms of city aesthetics, under the multiple-choice and option not prompting method, the main reasons for passing were the Overall cleanliness of the city appearance (35%), Rich of green spaces (33%), The cleanliness or tidy streets (24%), Distinctive exterior design of new public buildings (14%); the reasons for failing to pass are the Old and dirty exterior of the building (54%),  Cluttered city appearance and environment (24%), and Lack of construction and changes (19%). Compared with the previous results in March 2022, both reasons for qualified were the Cleanliness of the city environment, Rich green spaces, and the Cleanliness of the streets. More than half of those who disatisfied indicated that the building appearance was old and dirty.

This survey asked the public about their satisfaction with Taipei City as a whole or urban landscape projects near their homes. With a satisfaction rate of 59-78%, most Taipei City residents were pleased with the cleanness of streetscapes, green landscaping, and exterior design of public buildings. People are relatively dissatisfied with the clean appearance of folk buildings, with the satisfaction with the clean appearance of folk buildings near their homes (52%) being higher than the overall impression of the city (48%).

Opinion Poll Methodology   

The survey was conducted between August 29th and September 2nd, 2022. A total of 1,115 Taipei citizens over 18 were successfully interviewed, while 1,972 rejected the interview. The margin of sampling error is ±2.93% at a 95% confidence level. The residential numbers in Taipei City were randomly selected from a system of 2-digit mantissa substitution. Gender, age, and place of residence are taken into account when calculating sampling weights.